Shipping & Returns

Shipping Policy

We ship to any US address, including APO /FPO. 

Depending on your order time, most orders ship the same day they are purchased, or shortly after your coffee is roasted. It may take an additional day or two to ship your order depending upon our roast schedule. This means that you will get the best, and freshest coffee available. Period.

*Orders are normally processed within 24 hours of receipt on weekdays. Weekend orders and orders received on Friday evening are process on Mondays. 

 

We ship most orders via USPS Priority mail which has a delivery time between 1 and 3 days. Once we ship it, we cannot guarantee when it will be delivered if the postal system is experiencing delays.

If you have any questions or concerns, please email us at info@ricksroasters.com.

Return & Exchange Policy

Returns on apparel and merchandise will be accept up to 30 days from the date of purchase for in-store credit, a refund, or a replacement.

We take your safety and the quality of our products seriously. If there is physical damage to the contents of your package that appears and it does not appear to have been caused by shipping related problems, or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value).

If you are dissatisfied with your purchase we will refund the cost of your purchase, or issue you store credit less shipping costs. We cannot accept returns of coffee. If you require further assistance, please email info@ricksroasters.com

Privacy Policy

1 YOUR INFORMATION:

A. Payment information: We only collect the information necessary for you to complete a purchase with us through third party payment processors. Your payments are processed securely via Wix.com e-commerce (view Wix Privacy Policy) or via Paypal.com (view Pay Pal Privacy Statement). We do not independently collect or retain payment information.

B. Shipping Information: We collect and retain your shipping information (Name, Shipping Address, Billing Name, Billing Address, Contact Phone Number, and email address) using Wix.com and Shipstation.com (view Shipstation Privacy Policy). This information is only retained to expedite order processing, order tracking, and reorders. We DO NOT sell your information to third-party agencies.

C. Newsletter Information: You may opt-in to our newsletter services to receive the latest updates with Ricks Roasters Coffee Company and promotional offers. Your email address is tagged with a unique customer number within the Wix.com system, and treatment of your information is mostly governed by their privacy policy. We do not sell your information, which includes your name and email address. 

You may opt-out of our newsletters by using the "unsubscribe" link at the bottom of every newsletter or by emailing info@ricksroasters.com.

2. DISCLOSURE: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

3. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

4. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@ricksroasters.com or by mail at
Ricks Roasters Coffee Company
Attn: Front Office
500 Interstate Business Park

Fredericksburg, VA 22405

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500 Interstate Business Park

Fredericksburg, VA 22405

(540) 373-2432

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550 Railroad Ave 

Quantico, VA 22134

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